Returns Policy

We want you to be completely happy with your purchase.

How to Return an Item

1. Email us at returns@garden-store.example.com with your order number and reason for return.
2. We'll reply within 2 working days with return instructions and (where applicable) a pre-paid returns label.
3. Package the item securely in its original packaging where possible.
4. Once we've confirmed receipt and inspected the goods, your refund will be issued within 5 working days.

Conditions for Returns

• Items must be returned in their original, unused condition.
• Perishable items (e.g. compost, soil, seeds) cannot be returned once opened.
• Large or bulky items (e.g. raised beds, planters) may require collection rather than postal return — we'll arrange this with you.

Damaged or Faulty Items

If your item arrived damaged or is faulty, please contact us within 7 days of receipt with a photo. We'll arrange a replacement or full refund at no cost to you — including return postage.

Refunds

Refunds are issued to the original payment method. Please allow up to 10 working days for the refund to appear on your statement, depending on your card issuer.

Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.